Refund policy
Return & Refund Policy – Pink Velvet
At Pink Velvet, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns under the following conditions:
You must request a return within 14 days of receiving your order.
The item must be unused, in its original condition, and in its original packaging.
Refunds & Replacements
We offer refunds or replacements in the following cases:
The item is damaged or defective upon arrival (photo proof required).
You received the wrong item or a missing item from your order.
💡 How to Request a Refund or Replacement:
- Contact our support team at rubysbubbles@hotmail.com within 14 days of receiving your order.
- Provide your order number and clear photos of the issue.
- Our team will review your request and provide a solution within 48 hours.
Non-Refundable Cases
Change of mind or buyer’s remorse.
Incorrect shipping address provided by the customer.
Items that have been used, washed, or damaged by the customer.
Processing Time
If a refund is approved, it will be processed within 5-7 business days back to your original payment method.
If a replacement is approved, we will ship the new item as soon as possible at no extra cost.
Contact Us
For any questions or concerns, reach out to us at rubysbubbles@hotmail.com
We’re happy to assist you!