FAQs

Frequently Asked Questions

When will my order be shipped?

All orders are processed within 48 to 72 business hours after payment confirmation. Please note that this timeframe does not include weekends or public holidays.

Can I make changes to my order?

If you need to update or cancel your order, please contact us as soon as possible. We will do our best to assist you. However, once your order has been processed or dispatched, modifications may no longer be possible.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your delivery on the website. If you created an account during checkout, you can also log in to view your order status at any time.

Do you ship internationally?

Yes, we offer international shipping to most countries. Delivery times and fees may vary depending on your location.

Is my personal information secure?

Yes. We are fully committed to protecting your privacy. Your data is handled in accordance with our Privacy Policy and in full compliance with GDPR standards.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address. If the order has not yet been dispatched, we may be able to update it. Unfortunately, once an order is shipped, we cannot make any changes to the address.

Can I cancel my order?

We aim to fulfill orders as quickly as possible. If you wish to cancel, contact our support team right away. If your order hasn’t been processed yet, we’ll do our best to cancel it for you.

Can I exchange an item?

We currently do not offer direct exchanges. If you're not satisfied with a product, please reach out to our team. We will guide you through the return process in accordance with our Refund Policy.