Privacy Policy

This Privacy Policy explains how Pink Velvet ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit our website or use our services. By accessing www.pinkvelvet.store, you agree to the practices described below.

1. Information We Collect

a. Personal Information: When you place an order or contact us, we collect personal details such as your name, email address, shipping address, billing address, phone number, and payment information. This data is essential to process orders and provide customer support.

b. Account Information: If you create an account, we store your login credentials and preferences to improve your experience and allow access to your order history.

c. Usage Data: We collect anonymous data about how visitors interact with our site, such as pages visited, products viewed, and time spent. This helps us improve website performance and user experience.

d. Cookies and Tracking: We use cookies and similar technologies to personalize content, remember preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

a. Order Fulfillment: Your personal information is used to process and deliver your order, including email updates and tracking.

b. Customer Support: We use your contact details to respond to inquiries, provide updates, and assist with any issues related to your order.

c. Marketing (Optional): With your consent, we may send you promotional offers or newsletters. You can opt out at any time via the unsubscribe link in our emails or by contacting us.

d. Website Optimization: Usage data helps us improve site speed, security, content, and navigation.

3. Sharing Your Information

a. Third-Party Services: We work with trusted partners (e.g. payment gateways, delivery providers) to operate our store. These third parties access your data only as needed and are contractually obligated to protect it.

b. Legal Requirements: We may share your information if required by law, or to protect our legal rights, safety, or property.

4. Data Security

We use standard encryption and technical safeguards to protect your personal data. However, no online system is completely secure. We recommend using a strong, unique password and keeping your login information confidential.

5. GDPR & Your Rights (EU/EEA Customers)

As a customer based in the EU, you have the right to:

Access and receive a copy of your data
Request correction or deletion of your personal data
Object to processing or request data portability
Withdraw consent for marketing communications

You can exercise these rights by contacting us at support@pinkvelvet.store.

6. Data Retention

We retain your information only as long as necessary for the purposes set out in this policy, or as required by law (e.g. tax and accounting regulations).

7. Children's Privacy

Our site is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it immediately.

8. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will take effect immediately upon publication on our website. We recommend reviewing this page periodically for updates.

9. Contact

If you have any questions about how we handle your personal information, please contact us at:
support@pinkvelvet.store