Terms Of Services

Terms of Service

These Terms of Service ("Terms") govern your use of our website and the purchase of products from Pink Velvet. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before proceeding with any purchase or interaction on our site.

1. General Terms

a. Eligibility: You must be at least 18 years old, or the legal age of majority in your country, to use this website. By accessing our site, you confirm that you meet these legal requirements.

b. Account Creation: Creating an account is optional, but recommended for a personalized experience. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

c. Product Information: We strive to provide accurate, up-to-date product descriptions and pricing. However, we do not guarantee the completeness or accuracy of any information displayed. Products may be modified, updated, or discontinued without prior notice.

d. Prohibited Use: You agree not to use our website for any illegal, unauthorized, or abusive purposes, including (but not limited to):
– Violating applicable laws or third-party rights
– Attempting to gain unauthorized access to the website or our systems
– Distributing malware, spam, or harmful content
– Engaging in deceptive or fraudulent behavior

e. Intellectual Property: All content on this site—including text, images, and branding—is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

2. Orders and Payment

a. Product Availability: All orders are subject to availability. In the rare event an item becomes unavailable, we will notify you and offer a suitable alternative or a refund.

b. Pricing and Payment: Prices are displayed in the currency applicable to your region. Payment is required at checkout, and we accept a variety of secure payment methods. We reserve the right to cancel or refuse any order at our discretion.

c. Order Confirmation: After placing your order, you will receive a confirmation email. This does not constitute acceptance of your order. The order is officially accepted once it is processed and dispatched.

d. Taxes and Customs: International orders may be subject to customs duties or taxes. These charges are the responsibility of the customer. Please check with your local customs authority for guidance.

3. Shipping and Delivery

a. Shipping Options: We offer worldwide delivery via trusted carriers. Available shipping methods and costs will be shown during checkout. Estimated delivery times may vary by location.

b. Tracking: Once your order has shipped, we will provide a tracking number when available. Please note that tracking may not be offered for all destinations.

c. Delivery Delays: While we do our best to ensure timely delivery, delays may occur due to customs, weather, or unforeseen circumstances. We cannot be held responsible for such delays.

4. Returns and Refunds

a. Return Policy: We accept returns in accordance with our Refund Policy. Please refer to that page for instructions and conditions.

b. Warranty Disclaimer: Unless otherwise stated, all products are sold without warranty. Manufacturer warranties, where applicable, are the responsibility of the brand or supplier.

5. Limitation of Liability

Our liability is limited to the value of the item(s) purchased. We are not responsible for indirect or consequential damages, including but not limited to loss of data, business, or profit.

6. Indemnification

You agree to indemnify and hold Pink Velvet harmless from any claims or liabilities arising from your use of our website or your breach of these Terms.

7. Governing Law and Jurisdiction

These Terms are governed by the laws of Belgium. Any disputes arising from your use of our site will be handled by the competent courts in Brussels.

8. Changes to the Terms

We may update these Terms at any time. Changes take effect immediately upon posting. Continued use of the site constitutes acceptance of the updated Terms.

If you have questions regarding these Terms, please contact us at: support@pinkvelvet.store.